Omni –Channel Commerce in today’s world: Are you ready?

Today’s customers expect more from their retailer — better service, more options, lowest possible price, irrespective of the channel – mobile, PC, store front, kiosk, call center – they choose to interact. With virtually unlimited information and tools to comparison shop based on features, price or any other aspect the modern day customer is truly empowered. Not quite satisfied the customer wants to be delighted in every interaction at every moment with the right amount of personalization thrown in. Omni-Channel may be a buzzword but the reality is that expectations on retailers have never been this high and in tomorrow’s world it is only going to go even higher. A holistic approach is required for catering effectively to this more-knowledgable and more-demanding customer not just for today but what for tomorrow as well.

Top retailers of the world are meeting the demands of their customers for seamless interactions across channels – web, mobile, store and more using market leading products from IBM. Perfaware’s expertise in IBM® Commerce powered solutions and experience in delivering fulfillment solutions that brings together the core feature sets of WebSphere Commerce (WCS) and Sterling OMS can help you rise above the competition by bringing those cutting edge innovations to you. These capabilities can be configured to meet the needs of a basic B2C ecommerce operation as well as the most complex multi-store B2B and B2C ecommerce solutions. A well designed and implemented Omni-Channel solution should be able to let you –

Delight the customer by showing real time in-store inventory available for pickup

The ability to Buy Online Pickup In Store is the closes thing to instant gratification until delivery by drones become common place. If you have several physical stores then more than likely customers are expecting to be able to order online and pickup at a store near them. Disappointing them by not offering that is a sure fire way to have them defect to the competition. To truly delight them it is imperative to also show real time inventory in store so that they can be confident that they will get what they want when they want it. IBM’s WCS is designed to integrate with Sterling OMS to provide all of the information precisely and accurately right on your website.

Increase Revenue by saving the sale

Large retailers with several stores often see themselves offering discounts on merchandise in one store while another location has stock outs on the same goods. The Global Inventory Visibility (GIV) module of the Sterling OMS provides a single view of inventory across locations and help you effectively utilize all available inventory to meet the demands of your customer. You can take that one step further by providing accurate delivery times if an item is not in stock.

Maximize the Moment for the customer by offering him what she wants not more not less

Hide the complexities of your supply chain from your customer as all she wants is their products delivered at home or in the store. WCS powers your site to display and sell products and services across catalogs, categories and channels in a vast array of possibilities while the Sterling OMS system is built from the ground up to orchestrate the fulfillment of an order across your distributed supply chain network and only communicate the right information (shipment number, tracking number, expected delivery dates) at the right times (order confirmation, shipment confirmation)

Be ready for tomorrow’s business models

Your business partners and supply chain could look a lot different tomorrow than it is today. IBM’s Sterling OMS system is designed to be flexible to handle changing business dynamics and participants whether it’s a new drop ship vendor that you on-boarding or new business process rules for order routing or sourcing. IBM WebSphere Commerce

Perfaware – Your Omni-Channel Commerce Solutions Partner

Perfaware’s solutions for Omni-Channel Commerce can help make the seamless and consistent cross-channel experience a reality for your customers. Our proven team of consultants will lead you through the entire process and leverage industry best-practices to fast track your business transformation initiatives and give you the edge you need to stay ahead of the competition. Our technical experts can customize the chosen software products to meet your unique business processes and build the necessary integrations to make each of your customer’s interactions meaningful and memorable. Our methodology based on our cost conscious business driven approach will help you have the right tools and technology in place to support and sustain the solution for years to come. Ultimately, you can have the peace of mind that comes with knowing that your Omni-Channel solution is ready for not just what today’s customer demand but also whatever tomorrow’s customer expects of you.

+ Overview

Omni –Channel Commerce in today’s world: Are you ready?

Today’s customers expect more from their retailer — better service, more options, lowest possible price, irrespective of the channel – mobile, PC, store front, kiosk, call center – they choose to interact. With virtually unlimited information and tools to comparison shop based on features, price or any other aspect the modern day customer is truly empowered. Not quite satisfied the customer wants to be delighted in every interaction at every moment with the right amount of personalization thrown in. Omni-Channel may be a buzzword but the reality is that expectations on retailers have never been this high and in tomorrow’s world it is only going to go even higher. A holistic approach is required for catering effectively to this more-knowledgable and more-demanding customer not just for today but what for tomorrow as well.

Top retailers of the world are meeting the demands of their customers for seamless interactions across channels – web, mobile, store and more using market leading products from IBM. Perfaware’s expertise in IBM® Commerce powered solutions and experience in delivering fulfillment solutions that brings together the core feature sets of WebSphere Commerce (WCS) and Sterling OMS can help you rise above the competition by bringing those cutting edge innovations to you. These capabilities can be configured to meet the needs of a basic B2C ecommerce operation as well as the most complex multi-store B2B and B2C ecommerce solutions. A well designed and implemented Omni-Channel solution should be able to let you –

Delight the customer by showing real time in-store inventory available for pickup

The ability to Buy Online Pickup In Store is the closes thing to instant gratification until delivery by drones become common place. If you have several physical stores then more than likely customers are expecting to be able to order online and pickup at a store near them. Disappointing them by not offering that is a sure fire way to have them defect to the competition. To truly delight them it is imperative to also show real time inventory in store so that they can be confident that they will get what they want when they want it. IBM’s WCS is designed to integrate with Sterling OMS to provide all of the information precisely and accurately right on your website.

Increase Revenue by saving the sale

Large retailers with several stores often see themselves offering discounts on merchandise in one store while another location has stock outs on the same goods. The Global Inventory Visibility (GIV) module of the Sterling OMS provides a single view of inventory across locations and help you effectively utilize all available inventory to meet the demands of your customer. You can take that one step further by providing accurate delivery times if an item is not in stock.

Maximize the Moment for the customer by offering him what she wants not more not less

Hide the complexities of your supply chain from your customer as all she wants is their products delivered at home or in the store. WCS powers your site to display and sell products and services across catalogs, categories and channels in a vast array of possibilities while the Sterling OMS system is built from the ground up to orchestrate the fulfillment of an order across your distributed supply chain network and only communicate the right information (shipment number, tracking number, expected delivery dates) at the right times (order confirmation, shipment confirmation)

Be ready for tomorrow’s business models

Your business partners and supply chain could look a lot different tomorrow than it is today. IBM’s Sterling OMS system is designed to be flexible to handle changing business dynamics and participants whether it’s a new drop ship vendor that you on-boarding or new business process rules for order routing or sourcing. IBM WebSphere Commerce

Perfaware – Your Omni-Channel Commerce Solutions Partner

Perfaware’s solutions for Omni-Channel Commerce can help make the seamless and consistent cross-channel experience a reality for your customers. Our proven team of consultants will lead you through the entire process and leverage industry best-practices to fast track your business transformation initiatives and give you the edge you need to stay ahead of the competition. Our technical experts can customize the chosen software products to meet your unique business processes and build the necessary integrations to make each of your customer’s interactions meaningful and memorable. Our methodology based on our cost conscious business driven approach will help you have the right tools and technology in place to support and sustain the solution for years to come. Ultimately, you can have the peace of mind that comes with knowing that your Omni-Channel solution is ready for not just what today’s customer demand but also whatever tomorrow’s customer expects of you.

+ Products