Del Sol Woolworth
Del Sol – Woolworth is a Mexican company with more than 60 years of retail experience, and presence in more than 70 cities in the Mexican Republic, operating more than 150 stores. They came to Perfaware looking to optimize their order processing capacity, allowing more agile and precise inventory management, as well as greater speed in the delivery of products both in stores and at home.
Overview
Del Sol – Woolworth marked a milestone in the company’s omnichannel strategy, aligning with its commitment to offering better service to its customers, modernizing operations in the areas of omnichannel, after-sales and logistics, as well as strengthening the ability to provide care even more efficiently.
The project was well supported by all the key teams across Del Sol – Woolworth including the eCommerce, store operations, and supply chain teams, and Perfaware was instrumental in pulling these teams together to ensure best practices were leveraged across all aspects of the project.
Opportunities
To achieve this milestone in their omni-channel journey Perfaware worked closely with the eCommerce and Supply Chain teams to deliver robust post-order fulfillment capabilities that included the following:
- Efficient assignment of orders based on updated inventories.
- Reduction in assortment times.
- Optimization in order assignment, an order can be assigned to multiple warehouses.
- Fewer orders canceled due to lack of stock.
- Reassignment of orders if the warehouse could not fill the order.
- Customer returns through eCommerce and physical stores.
- Accounting for the sale under a single accounting management model.
Business Challenge
By delivering these capabilities, Del Sol – Woolworth was able to achieve the following benefits and outcomes:
- Better inventory visibility: Centralized, real-time inventory management across all stores and distribution centers, allowing for greater accuracy in product availability.
- Delivery optimization: Ability to automatically select the best shipping option based on the customer’s location.
- Greater agility and responsiveness: The new IT infrastructure allows us to quickly adapt to market demands.
- Improved customer experience: Seamless integration between digital and physical channels, facilitating options such as simpler returns and a consistent shopping experience.