There were a number of support activities Perfaware provided that spanned the entire OMS eco-system including all of the  Application Servers, Agent Servers, and Integration Servers, in addition to the infrastructure and middleware components.  These activities included start/stopping services, triggering agents at designated intervals, monitoring all the components of the system, monitoring log files including OMS logs and Splunk logs, and responding to any health check alerts generated by the monitoring environments.

Not only was Perfware responsible for managing the overall system health, but they also played an active role in managing some of the fall-out at an application level, such as hold resolutions and managing the exception console to facilitate the re-processing of messages that failed to process due to Java exceptions in lower middleware components.