Order Servicing
With more than 20 years of industry experience, Order Management is in Perfaware’s DNA!
Overview
With more than 20 years of industry experience, Order Management is in Perfaware’s DNA! We are proud to announce the availability of Perfaware’s Order Servicing Quickstart – a solution allowing you to seamlessly service orders across different channels.
The Perfaware Order Servicing Quickstart is built into Salesforce Service Cloud – the # 1 service platform – with embedded order servicing capabilities powered by Salesforce Order Management.
Features
Seamless Experience for Customers
Perfaware’s Order Servicing Quickstart will allow you to unify data from all the order touchpoints. This provides a complete view of order and service history that empowers you to provide a great customer service experience.
Single Point of Control for Major Order Processing
Using Order Management with Service Cloud, your service agents will not have to search for information across multiple external systems. This will allow them to perform actions, such as view customer data, process cancellations and returns or provide discounts, from a single place.
“Plug N Play” Third Party Integrators
Easily add apps from AppExchange partners for payment capture and refund, tax, store, and warehouse management, among others.
Easily Customizable and Maintainable
A cloud-based solution will allow you to easily extend your solution to meet your business’s changing needs and growth. Also, Salesforce Order Management drag-and-drop automation tools will allow you to create and adjust workflows to manage complex processes without having to make code changes.
Security and Maintenance Tuned
Sync Async Compatibility
Salesforce Service Cloud with Salesforce Order Management supports both synchronous and asynchronous communications, which simplifies the integrations.
Benefits
Faster time to market
Our Order Servicing Quickstart will help you manage your orders and offer the best-in-class customer support in just 5 weeks!
Easy Integrations with Other Salesforce Applications
Order Management is integrated with both B2C Commerce and B2B Commerce and it natively supports Service Cloud.
Multiple Locale Support
You can do business anywhere in the world as Salesforce Order Management supports multiple locales for language, currency and tax.
External OMS and ERP Compatible
You can easily integrate with your existing Order Management System and/or ERP for fulfillment and invoice updates or you can also use the inbuilt OMS capabilities of Salesforce Order Management.
Other Service Offerings
Salesforce B2C Commerce
- Customer Experiance
- Site Genesis, SFRA, Headless
- Quality Assurance
- Managed Services
Salesforce B2B Commerce
- Implimentation
- Quality Assurance
- Managed Services
Salesforce Order Management
- Implimentation
- Quality Assurance
- Managed Services
Multi-Cloud Solutions
Salesforce B2B Commerce + Order Management
- Implementation
- Quality Assurance
- Managed Services
Salesforce B2C Commerce + Order Management
- Implementation
- Quality Assurance
- Managed Services
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