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Freedom Managed services Freedom Furniture selected Perfaware as their partner to provide full end-to-end production support of their IBM Order Management System.  This would include not only the core OMS environment, but also all of the middleware and infrastructure supporting all aspects of the integrated solution.  The goal of this engagement was to ensure near 100% up-time and to virtually eliminate loss of revenue due to preventable down-time. About Freedom Furniture Freedom Furniture wanted to leverage the ability of Perfaware’s off-shore operations to plug a gap in the support of their IBM Sterling OMS environments from 8:00 AM – 5:30 PM IST thus ensuring 24X7 overall support.  They wanted Perfaware to augment their support capabilities and to provide value-added activities that were more labor intensive to relieve their on-shore teams from these tasks leaving them to focus on more business-focused activities.  The small  team of specialists consisted of a Sr. OMS Consultant, an OMS Support Consultant, and one Junior Support Consultant. Perfaware Strategy and Execution There were a number of support activities Perfaware provided that spanned the entire OMS eco-system including all of the  Application Servers, Agent Servers, and Integration Servers, in addition to the infrastructure and middleware components.  These activities included start/stopping services, triggering agents at designated intervals, monitoring all the components of the system, monitoring log files including OMS logs and Splunk logs, and responding to any health check alerts generated by the monitoring environments. Not only was Perfware responsible for managing the overall system health, but they also played an active role in managing some of the fall-out at an application level, such as hold resolutions and managing the exception console to facilitate the re-processing of messages that failed to process due to Java exceptions in lower middleware components. Business Challenge Freedom Furniture had many standard operating procedures that each of the team members had to engage with and become proficient in. The Freedom Furniture team needed a number of knowledge transfer events to help them streamline some of  their support activities and to make both teams more efficient.   Results The eight month engagement helped Freedom Furniture establish a solid support foundation such that they could hire a dedicated off-shore team that was able to take over the support role in the IST time zone

Del Sol Woolworth Del Sol – Woolworth is a Mexican company with more than 60 years of retail experience, and presence in more than 70 cities in the Mexican Republic, operating more than 150 stores.  They came to Perfaware looking to optimize their order processing capacity, allowing more agile and precise inventory management, as well as greater speed in the delivery of products both in stores and at home.  Overview Del Sol – Woolworth marked a milestone in the company’s omnichannel strategy, aligning with its commitment to offering better service to its customers, modernizing operations in the areas of omnichannel, after-sales and logistics, as well as strengthening the ability to provide care even more efficiently. The project was well supported by all the key teams across Del Sol – Woolworth including the eCommerce, store operations, and supply chain teams, and Perfaware was instrumental in pulling these teams together to ensure best practices were leveraged across all aspects of the project. Opportunities To achieve this milestone in their omni-channel journey Perfaware worked closely with the eCommerce and Supply Chain teams to deliver robust post-order fulfillment capabilities that included the following: Efficient assignment of orders based on updated inventories. Reduction in assortment times. Optimization in order assignment, an order can be assigned to multiple warehouses. Fewer orders canceled due to lack of stock. Reassignment of orders if the warehouse could not fill the order. Customer returns through eCommerce and physical stores. Accounting for the sale under a single accounting management model. Business Challenge By delivering these capabilities, Del Sol – Woolworth was able to achieve the following benefits and outcomes: Better inventory visibility: Centralized, real-time inventory management across all stores and distribution centers, allowing for greater accuracy in product availability. Delivery optimization: Ability to automatically select the best shipping option based on the customer’s location. Greater agility and responsiveness: The new IT infrastructure allows us to quickly adapt to market demands.  Improved customer experience: Seamless integration between digital and physical channels, facilitating options such as simpler returns and a consistent shopping experience.