AI & Intelligent Automation
AI expertise for the order management platforms you already run.
We are Commerce and Order Management experts trusted by several Fortune-500 companies. Our organization is a niche systems integrator working as implementation partner for both the IBM Sterling product suite and the Salesforce product suite. We bring that same depth to AI: fluent in the intelligence IBM and Salesforce ship natively, and building our own accelerators wherever the platform leaves a gap.
Where AI already touches your stack
- Order Hub & Call Center agents inside Sterling OMS, powered by WatsonX
- Agentforce Commerce guiding shopping, routing and merchandising on Salesforce
- A diagnostic assistant we built that reads trace, database, code and config to ground every support answer
- A multi-agent build pipeline that turns a requirement into reviewed Salesforce architecture and code
WHY PERFAWARE
AI expertise, anchored in order management
IBM and Salesforce have each spent the last few years embedding agentic AI directly into their commerce and order management products. Knowing how to turn that on — and where it needs a custom integration point — is where an implementation partner earns the title. It’s where we start.
Dual-platform depth
A certified implementation partner for both IBM Sterling and Salesforce — the two platforms that run most enterprise order management, held by one team rather than split across two.
Order management is the specialty
Not a generalist AI practice bolted onto a generic SI. Every accelerator on this page was built by engineers who work inside OMS exceptions and fulfillment logic every day.
Platform AI, fully activated
We configure and extend the AI IBM and Salesforce already ship — WatsonX agents in Sterling, Bob by IBM, Agentforce in Salesforce — rather than reinventing what the platform vendor already maintains.
Human-governed, not autonomous
Every AI-generated artifact — architecture, code, tests — is reviewed and approved by a certified architect before it ships. AI accelerates the work; it doesn't sign off on it.
NATIVE PLATFORM AI
AI that's already inside the platforms you run
AI is easy to bolt onto a services page. It’s harder to point at engineers who’ve spent their careers inside OMS internals and ask them to build with it. That’s the difference below.
IBM Sterling OMS
Order Hub agents
Natural-language order search, cross-segment inventory allocation, and proactive flagging of supply shortfalls for fulfillment teams.
Call Center agents
Surface the right order and customer context mid-call and suggest next-best actions for CSRs.
Self Service agents
Server scheduling, queue configuration, log access and performance-based resource optimization for admins.
MCP extensibility
An MCP server lets custom or third-party agents reach OMS data under the same role-based access and audit logging as everything else.
IBM Sterling OMS
Guided Shopping
Conversational, agent-led shopping with one-click checkout — roughly twice the speed of a standard flow, across seven languages.
Order Routing for Order Management
Routes orders across the fulfillment network automatically, balancing cost against revenue.
Actions for Merchandising
Adjusts product visibility in search results based on live catalog and shopping behavior.
Actions for POS
Gives store associates contextual product and loyalty information at the register.
BUILT BY PERFAWARE
What we’ve built on top of platforms
Platform AI covers the product. It doesn’t cover the years of customization sitting on top of it. That gap is where our own accelerators live.
Sterling Diagnostic Assistant
Reads the actual trace, database state, deployed code and configuration for a given order flow and returns a grounded root-cause assessment — instead of an engineer exporting thousands of lines of log and reading them by hand.
AI Engineering Accelerator
Turns a Salesforce order management or B2B commerce requirement into an initial architecture, data model, API contracts and Apex/LWC/Flow scaffolding — reviewed and approved by a human architect before anything ships.
Exception & Log Intelligence
Pulls Sterling's exception queue and log streams on a schedule and triages them against pre-agreed business rules, so engineers spend their time only on the exceptions that actually need a person.
Extended OMS & Commerce Components
Standard Sterling OMS Console and Commerce LWCs are sealed, managed components. We reverse-engineer and deploy customizable clones alongside them — extra columns, custom actions, client styling — without touching the original.
AI-Accelerated Upgrades
A structured AI asset that shortens Sterling OMS upgrade cycles — comparing customizations against the clean baseline and flagging what changed and why, before a human signs off on the upgrade plan.
Private, Governed AI Infrastructure
For clients who can't send order or customer data to a third-party model: a self-hosted knowledge and retrieval platform that never leaves your own cloud account, sized and cached to keep cost predictable.
HOW WE WORK
Accelerated through AI. Owned by Architects.
Platform AI covers the product. It doesn’t cover the years of customization sitting on top of it. That gap is where our own accelerators live.
Discover
Requirement, constraint and platform fit captured against your actual Sterling or Salesforce footprint — not a generic template.
Generate
Accelerators draft architecture, code, configuration and tests directly against your reference environment
Validate
A certified architect reviews every artifact for security, performance and correctness — the same bar as work written by hand.
Ship
Nothing reaches production without a named human owner accountable for it.
Let’s discover where AI actually helps your commerce.
No generic AI audit. We start from your Sterling or Salesforce footprint and tell you, specifically, what’s worth building.