Perfaware – Privacy Statement
Effective Date: July 1, 2025 At Perfaware, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Statement explains how Perfaware LLC, its branch operations and subsidiaries hereinafter referred as ‘Perfaware’, ‘us’, ‘we’ or ‘our’ collects, uses, shares, and protects information when you interact with us through our website, services, or other communications.1. Who We Are
Perfaware is an IT consulting firm providing Digital Commerce Transformation services, including expertise in eCommerce, Order Management, and Inventory Management, leveraging technologies from partners like Salesforce, IBM, Kibo Commerce, and Blue Yonder.2. Information We Collect
We collect information to provide and improve our services, communicate with you, and operate our business. 2.1. Information You Provide Directly: When you engage with us, you may provide:- Contact Information: Name, email address, phone number, company name, job title.
- Business Information: Details about your company’s digital commerce needs, project requirements, and other information relevant to our consulting services.
- Communication Data: Information you share when you contact us with inquiries, feedback, or support requests.
- Device Information: IP address, browser type, operating system, device identifiers.
- Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and website navigation paths.
- Sourced from public websites and social media, including your publicly accessible profiles.
- Shared by our suppliers, vendors and service providers.
3. How We Use Your Information
We use the information we collect for the following purposes:- To Provide Services: To understand your business needs, propose solutions, deliver consulting, implementation, and support services.
- To Communicate with You: To respond to your inquiries, send you updates about our services, and provide relevant marketing communications (where you have consented).
- To Improve Our Website and Services: To analyze website usage, understand user preferences, and enhance the functionality and content of our website and offerings.
- For Business Operations: To manage our business, perform internal audits, and ensure the security of our systems.
- For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, and governmental requests.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:- Service Providers: Trusted third-party vendors who perform services on our behalf (e.g., cloud hosting, CRM, marketing automation, analytics). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Technology Partners: In the context of delivering our services, we may share relevant business information with our technology partners (e.g., Salesforce, IBM, Kibo Commerce, Blue Yonder) as necessary for project collaboration, licensing, or support.
- Legal Requirements: If required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption, access controls, and regular security assessments.6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. When your information is no longer needed, we securely delete or anonymize it.7. Your Data Privacy Rights
Depending on your location and applicable data protection laws (such as GDPR for European residents), you may have certain rights regarding your personal information, including the right to:- Access: Request a copy of the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete personal information.
- Erasure: Request deletion of your personal information under certain circumstances.
- Object: Object to our processing of your personal information.
- Restriction: Request that we restrict the processing of your personal information.
- Data Portability: Request that we transfer your personal information to another organization.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.