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Technology, Media & Telecom

Accelerating Digital Transformation and Enabling AI-Driven Subscriber Growth.

Salesforce’s Integrated industry tools help Telco, Media, and High-Tech companies solve business and technology challenges while making customer interactions and enterprise applications more productive.

Untangle the "Order-to-Cash" Journey

Use automated CPQ and EPC to eliminate the manual bottlenecks that slow down your speed-to-market.

Bridge the Data Gap

Move beyond siloed billing data to create an AI-ready foundation that predicts subscriber needs before they arise.

Deploy Autonomous Operations

Leverage Agentforce to handle high-volume inquiries, allowing your team to focus on high-value account growth.

Simplify Complex Billing & Compliance

Automate revenue recognition and contract accuracy across diverse product bundles and global markets.

Salesforce Agentforce (AI & Automation)

Deploy autonomous AI agents to handle complex billing inquiries and service dispatches, moving beyond simple chatbots to truly intelligent, agentic operations.

Agentforce Service (Service Cloud)

Salesforce’s Agentforce Service deploys autonomous agents capable of resolving complex subscriber issues without human intervention. These agents navigate real-time subscriber and consumer data to troubleshoot connectivity, process billing credits, and manage service dispatches. By integrating directly with your backend, Agentforce ensures high-volume inquiries are resolved instantly, allowing human teams to focus on high-value customer advocacy.

Agentforce Sales (Sales Cloud)

Salesforce’s Agentforce Sales acts as a persistent digital extension of your growth team by autonomously managing the research and administrative phases of the sales cycle. These agents qualify leads based on intent signals, prepare detailed account briefings, and automate personalized outreach. By eliminating manual overhead, Agentforce Sales ensures your pipeline remains active, and your account executives stay focused on closing strategic deals.

Agentforce Revenue (Revenue Cloud/CPQ)

Salesforce’s Agentforce Revenue provides the critical orchestration needed to manage the complex billing and contract lifecycles inherent in high-growth Telco, Media, and High-Tech models. Working alongside Salesforce ARM, these agents proactively detect revenue leakage, manage high-volume subscription renewals, and resolve invoice disputes. This autonomous oversight ensures revenue accuracy and eliminates the manual effort typically required to manage intricate B2B contracts.

Agentforce Marketing (Marketing Cloud)

Agentforce Marketing delivers 1:1 engagement at scale by moving beyond static segments into real-time, autonomous campaign optimization. These agents leverage unified data to create personalized content and trigger retention offers at the exact moment a subscriber shows signs of churn. By pivoting strategies mid-flight based on performance, Agentforce Marketing maximizes ROI and ensures a seamless experience across the entire TMT subscriber journey.
Agentforce Service (Service Cloud)

Salesforce’s Agentforce Service deploys autonomous agents capable of resolving complex subscriber issues without human intervention. These agents navigate real-time subscriber and consumer data to troubleshoot connectivity, process billing credits, and manage service dispatches. By integrating directly with your backend, Agentforce ensures high-volume inquiries are resolved instantly, allowing human teams to focus on high-value customer advocacy.

Salesforce’s Agentforce Sales acts as a persistent digital extension of your growth team by autonomously managing the research and administrative phases of the sales cycle. These agents qualify leads based on intent signals, prepare detailed account briefings, and automate personalized outreach. By eliminating manual overhead, Agentforce Sales ensures your pipeline remains active and your account executives stay focused on closing strategic deals.

Salesforce’s Agentforce Revenue provides the critical orchestration needed to manage the complex billing and contract lifecycles inherent in high-growth Telco, Media, and High-Tech models. Working alongside Salesforce ARM, these agents proactively detect revenue leakage, manage high-volume subscription renewals, and resolve invoice disputes. This autonomous oversight ensures revenue accuracy and eliminates the manual effort typically required to manage intricate B2B contracts.

Agentforce Marketing delivers 1:1 engagement at scale by moving beyond static segments into real-time, autonomous campaign optimization. These agents leverage unified data to create personalized content and trigger retention offers at the exact moment a subscriber shows signs of churn. By pivoting strategies mid-flight based on performance, Agentforce Marketing maximizes ROI and ensures a seamless experience across the entire TMT subscriber journey.

Perfaware Difference

  • Perfaware brings deep expertise in implementing Service Cloud to streamline customer service operations.
  • From setup to customization and integration, Perfaware ensures a smooth and scalable deployment.
Perfaware provides the full range of Digital Transformation services to implement, untangle, and optimize your systems on our partners’ platforms.
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