Allergan Aesthetics leverages SAP for all their inventory promising, order orchestration, routing and allocation needs.  Any small tweak to the allocation or routing rule takes weeks or months as the entire Abbvie business run on the SAP system.  In addition, the order servicing functions like modifications, returns or refunds require the contact center personnel to go through a series of manual steps.  To streamline these post-order capture processes Perfaware implemented Salesforce Order Management for Order Entry, Orchestration, Fulfillment, and Payment Capture/Settlement.  To facilitate post-order modifications, Perfaware implemented the Order Servicing capability providing order visibility and ability to take action.  In doing so Perfaware helped to connect SFOM with current SAP/ERP and inventory systems, and in doing so, implemented Salesforce Omni-Channel Inventory (OCI) to provide complete Inventory Visibility for better inventory accuracy in SFCC. As part of implementing Order Servicing Perfaware enabled Allergan to modify orders including address changes, quantity changes, cancellations & returns.  The integration with the ERP systems was accomplished using Mulesoft to connect SFOM with all external applications e.g. ERP, 3PL, OceanX, Vertex, Chase PaymentTech, etc.